Sometimes it happens that the customer who puts himself in the center when a solution is being developed is later forgotten when the business is already underway. Basic questions of customer service, more than overcome in traditional stores, fail too often in digital business.
11. ADVICE It is about accompanying the user at all times. “We seek to make
The best advice? Choose a different program than your competition. Remember that emotional loyalty offers better results at a lower cost.
For buyers, the last mile is still one of the most crucial phases in the online shopping process.
With the possible exception of donations and grants not linked to their own actions, each and every one of the businesses that exist can survive only and exclusively thanks to their clients, be they natural persons, companies, organizations or even governments.