The processes’ improvement of protection of personal data has re-filled the pages of business forums, blogs and professional social networks after the approval of the Data Protection Law by the EU in 2016.
Who has the responsibility to safeguard the billions of personal data that exist with the Internet? What can large companies do to protect the personal data of their customers, partners and employees?
Improving the protection of personal data
The European Data Protection Regulation 679/2016 is a reflection of the concern of European lawmakers about the way in which valuable private and business data are being obtained and used.
In addition to this European standard, it is foreseen that other data protection regulations for customers, suppliers and companies will be approved in the short term. For example, the forthcoming adoption of the proposal for the Regulation of the European Parliament and the Council called ePrivacy.
If it is approved, ePrivacy will suppose an important improvement of business communication processes since it will regulate more explicitly all commercial, advertising and corporate communications via email both at the level of customers and in online commercial relations B2B.
Improving the protection of personal data, a corporate responsibility
All these new national and European regulations and regulations on the way in which personal data are handled in that sometimes lawless jungle called the Internet are only a reflection of the importance of this problem worldwide, a problem in which CEOs, CIO and managers of large corporations are involved.
We refer to the social responsibility that companies and managers acquire when they collect and use the thousands of data that their actual and potential customers turn on the Internet in a conscious and unconscious way. Can large corporations freely use their contact data? Is it lawful, ethical or moral not to invest what is necessary to protect the valuable private data of our customers? Is it permissible to exploit these data without the express consent of its legitimate owners?
You already know the answers to all these questions: the companies are responsible for the good use of the private data that circulate and are stored in the data farms. It is our ethical and moral duty to implement all measures to improve data protection processes that are within our reach, to protect tooth and nail private digital content using, precisely, digital tools very similar to those used to collect , analyze and exploit these personal data.
How can we improve the data protection treatment processes in our large company?
In many and varied ways, such as the following:
- Implementing automatic systems for registering incidents in the processing of personal data that are included in the company’s electronic communications.
- Minimizing the number of human errors by maximizing the process of processing data from customers, suppliers, employees…
- Using armored computer suites with excellent personal authentication systems, incidents registration, vulnerability alerts, etc.
In short, the improvement of personal data protection processes is a legal and ethical obligation, a challenge faced by both public bodies and large multinational companies, a problem that has a solution with its own name: digitization and automation of business processes.
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